Refund policy

Returns / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). Due to nearly all of our products falling under these categories, please get in touch if you have questions or concerns about a refund or replacement of an item. Unfortunately, we cannot accept returns or issue refunds on gift cards.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at support@chocolati.com.


Exchanges
We do not offer exchanges but will make your order right with a replacement shipped out at no cost after an evaluation of the issue.


Refunds
We will notify you once we’ve reviewed your order and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@chocolati.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.